Worldwide Shipping - 100% Tracked
Orders are dispatched from or New Zealand or Australia warehouses within 2 days of ordering. Your order will be delivered via your local postal services. To track your order, enter your order number in to our 'Track Your Order' page.

Shipping Times
NZ → 2-7 days, FREE standard shipping in NZ on orders over $200

AUS → 2-5 days standard or 1-3 days DHL express, FREE standard shipping in Aus on orders over $200 (does not include DHL express).

CA → 3-5 days DHL Express

Rest of World → 10-28 days standard or 7-14 days express

Shipping Costs
Shipping costs vary on weight and size of your order. Exact costs will be calculated at the checkout.

Order Tracking
A confirmation email will be sent to you with your order number. Use this to track your order via the 'Track Your Order' page on this site.

Order Help
If you have any questions or need further help with your order, send an email with your name, order number and message to orders@unravelled.store

Refunds can be accepted with a return request within 14 days of receiving your order.

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase is also required.

To start a return, you can contact us at hello@unravelled.co.nz. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@unravelled.co.nz.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.