STRANDS OF JOY BOOK

Are your kits beginner friendly?
Many of our customers have been completely new to knitting and say our kits have been a great place to start. For beginners, we recommend checking out our 'Easy Knit Kits' category from our menu.

What if I need help to complete my project?
We recommend you check out our awesome Facebook group which is full of helpful knitters. If you post a photo with your question, there's always someone who is happy to help.

Alternatively you can always send us an email at orders@unravelled.store

How long will shipping take?
All orders are dispatched within 3 days from our store in New Zealand. Typical shipping times are below.
NZ → 2-5 days
AUS → 7-14 days standard or 3-7 days express
Rest of World → 10-28 days standard or 7-14 days express
Your order can be tracked directly on our website via the 'Track My Order' page.

Can I get just the knitting pattern?
We have many patterns available seperate from our kits. You can find these on the 'Patterns' page. If the pattern you're looking for isn't there, it is not currently available to purchase.

Worldwide Shipping - 100% Tracked
Orders are dispatched from Waihi within 3 days of ordering. Your order will be delivered via your local postal services. To track your order, enter your order number in to our 'Track Your Order' page.

Shipping Times
NZ → 2-5 days
AUS → 14-28 days standard or 3-7 days DHL express, FREE standard shipping to Aus on orders over $350.
CA → 3-5 days DHL Express
Rest of World → 10-28 days standard or 7-14 days express

Please note The above transit times are our delivery aims, but Covid-19 is still having an ongoing impact on the speed of some international deliveries.

Shipping Costs
Shipping costs vary on weight and size of your order. Exact costs will be calculated at the checkout.

Order Tracking
A confirmation email will be sent to you with your order number. Use this to track your order via the 'Track Your Order' page on this site.

Order Help
If you have any questions or need further help with your order, send an email with your name, order number and message to orders@unravelled.store